用英文处理餐厅投诉——当食物里有头发

Customer : Excuse me, there is a hair in my food and the food seems to be cold.

你好，我的食物里头发，而且食物好像还是冷的。

Waiter: I’m sorry about that, but I am not noticing any hair, ma'am.

很抱歉，但是我好像没有看到头发，女士。

Customer: How can you not see it? It is right here!! I want to speak to the manager.

你怎么会看不到？就在这里啊！叫你们经理过来。

Waiter : Right away, Ma'am.

好的，马上。

Couple of minutes go by...

几分钟后……

Manager: Ma'am, I am Manager, Jack. What seems to be the problem?

女士，我是经理杰克，请问出了什么问题呢？

Customer: Well, as I mentioned to the waiter, there is a hair in my food and my food seems to be cold.

就像我之前和服务员说的，我的食物里有头发，而且我的食物还是冷的。

Manager: Oh, my sincere apologies ma'am. I will fix this right away and it will be on the house. I will personally bring you a new dish right away.

非常抱歉，女士。我会马上处理，您不需要支付这道菜的费用。我会马上给您重做一盘上来。（On the house 就是指由餐厅负担费用）

Customer : Thank you. Please make it as quick as possible, I have been waiting for a while.

谢谢，请尽快，我已经等了好久了。

Manager: Of course, ma'am. Again, very sorry for this situation.

好的，再次表达对您的歉意，女士。

5 minutes go by...

5分钟后……

Manager: Here is your new dish, ma'am. As previously mentioned, on the house. Hope you enjoy.

这是重做的菜，女士。就像之前说的，我们会承担这道菜的费用。希望您愉快用餐。

Customer: Thank you. I appreciate that this issue has been solved quickly.

谢谢你能这么快解决这个事情。

▷往期推荐◁

不定期推送酒店/英语精选内容返回搜狐，查看更多

责任编辑：