Should there be a licence agreement conflict between us and the consumer and should attempts to settle such a conflict by a mutual agreement fail, the consumer can appeal to the relevant entity ensuring alternative dispute resolutions for consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Praha 2, Czech Republic, e-mail: [email protected], web: adr.coi.cz. The consumer can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

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