§  确保管家团队的所有服务标准都遵循运营手册。

Ensures Butler service standards are in accordance with the Operations Manual.

§  确保客人信息的历史记录得到精确的维护，包括客人投诉和事故报告。

Ensures that Guest Profile records are accurately maintained, including recording of all guest complaints and incidents.

§  礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决；并将客人投诉立即汇报至管家团队经理或助理经理。

Handles all guest and internal guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Reports guest complaints to Butler Manager, Assistant Manager Butler and/or Front Office Manager immediately.

§  确保留存所有与酒店、公司、地方法规相关的财务记录；遵循财务记账，资金处理的规定；及时准确的汇报财务信息。

Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

§  检查每日预抵客人的房间内是否放置欢迎赠品，并确保复核客人的详细资料，确保客房内的一切适时的准备妥当。

Ensures that daily arrivals for their respective floors, are prepared with the appropriate welcome and other amenities.  This includes ensuring that all of the details for arriving guests are checked and followed up on, ensuring the correct preparation of guest rooms in a timely manner.