How to Communicate with Stakeholders in an Incident

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How to Communicate with Stakeholders in an Incident

#How to Communicate with Stakeholders in an Incident| 来源: 网络整理| 查看: 265

The fourth step is to communicate after the incident, following your communication plan and closing the loop with your stakeholders. The main goals of your communication after the incident are to confirm the resolution, provide a summary of the incident, and share the root cause analysis, the lessons learned, and the action items to prevent recurrence. Your communication should be transparent, honest, and constructive, highlighting the facts, the causes, the impacts, and the solutions. You should also acknowledge the feedback and collaboration of your stakeholders, thank them for their patience and support, and apologize for any inconvenience or damage caused by the incident.



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