Registration

1. How to register for the new version of online banking services? A: New version of online banking can be registered either online or at any BOC branches. If you need to register and enable the new version of online banking on line, you must first have a BOC Great Wall electronic debit card that has enabled telephone banking services. First log on the website

of BOC (www.boc.cn), click "Log on New Version Online Banking" to access the logon page, then click "Online Registration" and go through online registration procedures according to the prompts. After

enabling the online banking, you may use the inquiry functions of online banking, but the transfer, fee payment, investment and such other online banking functions that concern changes in account funds are

unavailable. If you need to make all functions of online banking available, you need to go through the registration procedures at an branch of BOC by presenting your valid identity certificates. To enable the online

banking services, you must have a Great Wall electronic debit card or apply for a new debit card and enable the new version of online banking at the counter.

2. When applying for the new version of online banking at the counter, do I register the "Inquiry Edition" or the "Wealth Management Edition"? A: The Inquiry Edition only provides clients with inquiry services. If you want to use any function which involves funds movement, such as fund transfer, bill payment, or investments, please register for the

"Wealth Management Edition" and meanwhile apply for an E-Token, an online banking security authentication tool of BOC, so as to facilitate you to experience diversified services of the new version of online

banking.

3. After opening the new version of online banking, how can I manage my multiple accounts through online banking system?A: Please go through the procedures for linkage of online linkages at an branch of BOC by presenting valid identity certificates and other bankcards or passbooks (including Great Wall electronic debit card,

Great Wall RMB credit cards, BOC series credit card, passbook of current deposits, ordinary current deposits, passbook of time deposits, interest withdrawal on principal deposited, installment savings and

education savings, and in some regions, Great Wall RMB credit card also included) that you intend to enable the online banking functions. In order to confirm your identity, you also need to carry a bankcard

or a passbook that has been enabled the online banking.Gentle reminder: In order to prevent you from frequently traveling to the bank, it is suggested that you prepare valid identity certificates, bankcard, passbook and all related materials, and go through all

necessary procedures at the counter regarding the registration of online banking, account linkage of online linkages, and application for E-Token.

4. How many accounts can I link to the new version of online banking? A: You may link 20 accounts at most to the new version of online banking.

5. Do I need to link my passbook and the debit card opened under the passbook with the new version of online banking? A: In this case, the passbook and debit card correspond to the same bank account. Therefore, you only need to link either of them with the new version of online banking, i.e. managing such an account by the

new version of online banking. Passbook and its corresponding debit card can not be linked with the new version of online banking concurrently. Gentle reminder: To facilitate your investment transactions, we suggest you to link the debit card to the online banking system, because the debit card is a prerequisite for some online invesetment services.

6. May I link accounts of other persons?A: In order to guarantee the security of your account funds, the new version of online banking of BOC disallow the linkage of bank accounts of any other persons. You may transfer or remit funds to any

account of other persons opened with BOC by the bank’s internal transfer functions.

7. What can I do if I will not use the new version of online banking in the near future but I am reluctant to disenable the new version. A: You may apply for suspending the new version of online banking at an branch of BOC by presenting valid identity certificates and any passbook or bankcard linked with the online banking. If you hope to

resume the new version of online banking in the future, you may apply to an branch of BOC again for resuming it. If you will not use the new version of online banking in a long period, suspending the new

version of online banking may guarantee your online banking security to the maximum.

8. Why is my new version of online banking locked up? How to unlock it? A: If a user fails to log on for five successive times due to user name or password input error, the system will be automatically locked up and unlocked on the next day. If the user is urgent to use the

online banking services, he/she may apply to an branch of BOC for unlocking it by presenting valid identity certificates and any passbook or bankcard linked with the online banking. If a user fails to log on for 15 successive times (on a day or within several days) due to user name or password input error, he/she shall apply to an branch of BOC for unlocking it by presenting valid

identity certificates and any passbook or bankcard linked with the online banking.

9. How to disenable the new version of online banking services?A: If you do need to disenable the new version of online banking services, you may apply to an branch of BOC for the cancellation of online banking services by presenting valid identity certificates and any

passbook or bankcard linked with the online banking, and also you can call BOC customer service hotline 95566, choosing operator services and answers necessary questions to cancel the online banking

services. After cancellation of the online banking services, the unprocessed automatic transfer transactions saved in the Online banking system will be terminated.

Log-on

10. How to use the new version of online banking after I complete the registration at the counter? A: After you register and enable the new version of online banking at the counter, please click “Log on New Version Online Banking” on the homepage of the BOC website (www.boc.cn) to access the log-on page

of new version of online banking of BOC. If you haven’t installed the newly updated online banking security applet, please download and install the new edition of the security applet before log-on. When

logging on for the first time, please use the initial logon user name obtained at the counter in course of registration and the initial logon password reserved at the counter. After logon, the system may

prompt you to set a new online banking user name and modify the online banking password. Only after completing the modification of user name and password can you start to use various functions of the new

version of online banking.

11. What will I do if I forget the user name/logon password on the new version of online banking? A: If you forget either of the user name or the password, you may retrieve it by the function "Retrieve User Name/Password" on the logon page. To use such a function, you must have enabled the telephone

banking services for the debit card used in registration of the new version of online banking because the system shall verify the telephone banking password of the bankcard in course of retrieval of user

name or password. If you forget both user name and password, or if you fail to retrive your username or password online, you may go through the procedures for retrieving username or resetting password at an branch of BOC by

presenting valid identity certificates and any passbook or bankcard linked with the online banking.

12. Can I reset my user name of the new version of online banking? A: No. Online banking user name is an important mark to identify you by the new version of online banking. Once the user name is set, it can not be modified. If you do need to modify your user name, you can

only cancel your online banking user and register another one.

13. Can I reset my password of the new version of online banking? A: Of course, you can. You may reset your password of the new version of online banking by the function "Modify Password" in "Service Setting". The password is composed of 8-20 numbers and letters, and the

modified password will come into force when you log on online banking at the next time. We suggest that you regularly modify the password of online banking, and avoid using too simple or regular password so

as to enhance the security of online banking.