All clothing is professionally cleaned. In fact, Unclaimed Baggage has the largest commercial laundry facility in the state of Alabama. Electronic equipment is thoroughly tested to ensure it is working properly and all personal data is erased according to official National Institute of Standards and Technology (NIST) standards before items are sold.

We are committed to selling excellent quality products and authentication is key to that commitment. We have a team of experts with years of experience authenticating jewelry and luxury brands. We study the latest fashion and fraud trends vigilantly to stay ahead of the curve. In certain cases, we also leverage third-party experts to appraise jewelry or confirm authentication so you can rest assured your purchase is reliable.

Any counterfeits that come to us are disposed of immediately. In the highly unlikely case that an inauthentic item is inadvertently sold, we will refund the purchase via the original method of payment. The product must be returned to Unclaimed Baggage for team training and to be destroyed.

If your item isn’t as stated or you have any questions or concerns, please contact us at [email protected] for resolution.