Verizon Home Device Protect FAQs

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Verizon Home Device Protect FAQs

#Verizon Home Device Protect FAQs | 来源: 网络整理| 查看: 265

With Verizon Home Device Protect, you get:

Repairs and replacement - If your eligible home entertainment, home office, wearable or smart home product experiences a covered breakdown, we’ll repair or replace it for you. If applicable, a $49 or $99 service fee may apply when a claim is filed. Limitations and exclusions apply. See the Terms & Conditions before enrollment.1 Technical support with digital security features: Expert help - 24/7 access to Asurion Experts who can answer virtually any tech question about your eligible products via app, web, chat or phone. For complete details, see the technical support terms of service.2 In-home visits - Two in-home visits per 12-month period from Asurion Experts to help you configure, setup and optimize smart products or choose the best Wi-Fi devices for your home. 3 Digital security - Avoid risky websites, safeguard your data when connected to public Wi-Fi, and receive ID theft alerts by connecting to the Digital Secure app.4

Note: Verizon Home Device Protect doesn't cover devices already covered by any one of the Verizon mobile device protection options. To learn about protecting those devices, please visit our Verizon Mobile Protect FAQs.

1If we determine that we cannot service your product as specified in this Plan, we may replace it with a replacement product, or we may at our discretion, issue you a gift card or check based on the replacement value, age and condition of the product, as determined by us, immediately prior to the breakdown. 2The Tech Coach app collects data from the user's device to facilitate certain Tech Coach Home services, including but not limited to the tap-to-call, tap-to-chat and device optimization and insights functionalities. This data is used solely for Tech Coach services. The Tech Coach app is provided by Asurion Mobile Applications, LLC. For complete details, see the Tech Coach terms of service. Device must be on and within the Verizon mobile Data Network Coverage Area for the Tech Coach app to function. Data usage applies for download and use. The self-help and proactive support functionalities are available at no charge. 3Limitations and exclusions apply. See Verizon Home Device Protect Technical Support Terms of Service for details. 4A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ & iOS 11+. Enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customers should contact the three national credit bureaus to monitor credit reports.



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