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Duty Manager - 1 - IND (PRO) | IE694
India
Varite India Private
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full time
Published on www.kitjob.in
30 Mar 2023
Description:
As a Duty Manager for Global Support Services, your overall role will be to assist Technical Support Managers and Technical Support Engineers by coordinating the continued work of support cases for customers that require urgent assistance.
You will also be heavily involved in the reassigning of cases to facilitate seamless support for our customers within the Americas region and also across regions.
In partnership with our management team, you will also have the experience and expertise needed to drive improvements in business process and tools that will help with the effectiveness and efficiency of our support teams.
Core Competencies of Role:
Excellent written and verbal communication skills
An open and assertive communication style
Outstanding customer service skills
Ability to independently multitasking and prioritize multiple responsibilities.
Strong decisions making skills in a fast-paced environment
Able to think creatively to solve business problems
Ability to foster open communication between multiple groups (especially between Customer Service and Technical Support)
Work closely with global peers to facilitate excellent customer experiences in Client's best-in-class support organization
Technical Knowledge Required:
Proficient in Microsoft Office applications (Word, Excel, Powerpoint, Outlook)
Knowledge of TSE scheduling and workforce management concepts
Experience with CRM applications (especially Salesforce.com)
Experience: 0.00-50.00 Years
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