Our goal in the Franklin County Assessor's Office is to provide you with exceptional service in a caring, courteous and respectful manner, in accordance with our Core Values. The Assessor's website is designed with the goal in mind to serve your needs and answer as many of your questions as we can anticipate.

The Assessor's Office does not establish the dollar amount of taxes required nor do we bill or collect taxes. Taxpayers, State limitations and each district's assessed value determines the tax rate for each district. The County Treasurer bills and collects the required tax.

It is the responsibility of the Assessor's Office to ensure that all property owners are treated fairly and impartially in accordance with our state laws. It is the goal of the Assessor's Office to provide superior service to our community and residents to continually demonstrate fairness, honesty, and integrity in everything we do.

CORE VALUES

FAIR – Ethics of absolute fairness, honesty, and integrity, guide everything we do. Our actions match our words. We balance the expectations, and earn the trust of our community, its residents and fellow employees.

CARING – We ensure that every human interaction is caring, courteous, and respectful. We expect our employees’ decisions and interactions be carried out in a way that allows all involved to maintain dignity. We speak candidly and listen openly. We value and respect diversity of background, thought, and style. We know they are an advantage to our office and community.

HUMAN – We are positive, energetic, and committed to achieving our objectives and living our values. We celebrate our successes and learn from our failures. We keep our egos in check and maintain a sense of humor. We believe in the power of talented, committed individuals – working as a T.E.A.M – to make an extraordinary difference.

DYNAMIC – We are never satisfied with the status quo and know that we must continually reinvent our team and ourselves. We break down silos and bureaucracies in order to serve our community and residents efficiently. We continuously drive operational excellence to innovate our processes and services.

DRIVEN – We are committed to excellence and the achievement of superior long-term service to our community and residents. We set high, measurable goals and hold ourselves accountable to achieve them. We benchmark from our community and residents’ viewpoints, while yet adhering to all applicable laws. We look both within and outside our industry to learn.