i dont even know how to call it, but i got really problem with that creative cloud!!! And i overtired to fight with support, which is only "very sorry" and "understand my frustration".

Well, i had a single app subscription. Then i would like to change it to full subscription, but i did not find how to do that, there was no any way in my account to upgrade the subscription. So, i asked support how to do? They answered, that i should just buy new plan and they will remove my previous.

Ok, i did that.

It took about 1.5 month for them to remove my single app plan from my account, all along i ask them every 3 days why they cant do that and always got "our related team will connect with you within 2 days". During 1,5 month.

Finally they removed it. And what do i have now? Now i have that my AE (that one single app which i bought with first subscription) is about to expire. Because my plan removed. As i understand i need to download and install it under my new (current) subscription, because there is no AE in my creative cloud app, but how should i do it and save all my plugins, presets and other scripts and extensions?!

And what should i do? I logged in with my adobe id, why my after affects not changed automatically? 

I am VERY disappointed with that creative cloud and i HATE the support, which is just useless. They never help me with any of my issues. Why do Adobe keep all that stuff, just to say "sorry" when customer have problem? Isn't that very expensive "sorry"? When i ask them a question, they tell me that i even do not have any subscription now. Lol