Turnaround time: The quoted turnaround is the estimated number of working days we will likely need your unit complete the work. It does not include shipping time, weekends or national holidays. In some instances it may take longer to complete your unit if we need to order parts or if your unit requires extended testing.

Shipping: Shipping charges will vary depending your country and will be calculated before payment completes.

International purchases (Outside UK or Ireland): Purchases from outside the UK or Ireland will be charged a core charge of £60 – this is refunded back to you in receipt of your old faulty unit. It is your responsibility to cover the cost of posting your old faulty unit back to us.

Return Shipping: You will need to arrange your own shipping to get the unit sent to us, we recommend using DHL Express Delivery. Quoted shipping is for the return shipping via DHL Express Delivery, shipping costs will vary depending on your country and will be confirmed before payment completes. When you complete payment the unit will be automatically booked in to our workshop and you will receive full step by step instructions for sending the unit to us, you will also be able to track the progress of the unit at every stage using the “Track Your Part” link located at the top of most pages of our website.

The following descriptions represent the programming state of the unit once you receive it

This unit is pre-coded, no need for any recoding once your receive it providing the part number from your original unit matches this one however, professional level diagnostic equipment will be required when installing. Clearing of fault codes and professional diagnostic checks should be carried out following installation.

The following descriptions represent the programming state of the unit once you receive it

All original programming will be retained, no need to program anything once you receive the unit back. However In exceptional circumstances we may need to replace the software within your unit (if it is corrupt or causing problems) if this is the case then we will inform you of this before rebuilding the unit. Professional level diagnostic equipment will be required when installing, clearing of fault codes and professional diagnostic checks should be carried out following installation.

Exchange Item details (“Buy Now”): Professional level diagnostic equipment and/or specialist knowledge may be required when installing, clearing of fault codes and professional diagnostic checks should be carried out following installation. Please make sure that the part numbers on the original unit match the item you are purchasing. All “Buy Now” items are sold on an exchange basis, you will need to return the old faulty unit along with your returns form once you have fitted the replacement to the vehicle, you have 14 days (10 working days) to return the old faulty unit. Your Lifetime* warranty will be activated upon receipt of the old unit. If the old faulty unit is not returned to us then your warranty will be void (No exceptions). It is your responsibility to cover the cost of posting the old faulty unit back to us.

Rebuild details (“Get Yours Rebuilt”): Professional level diagnostic equipment and/or specialist knowledge may be required when reinstalling, clearing of fault codes and professional diagnostic checks should be carried out following installation. In order to get your unit rebuilt you will need to remove the faulty unit from the vehicle and send it to us, we would then test the unit and if it is faulty we would rebuild it then return it to you with a Lifetime* warranty. When you complete payment the unit will be automatically booked in to our workshop and you will receive full step by step instructions for sending the unit to us, you will also be able to track the progress of the unit at every stage using the “Track Your Part” link located at the top of most pages of our website. If the unit turns out not to be faulty then we would refund your payment and just charge a test fee of £45 + return shipping. Please make sure you check the part numbers on the unit match the rebuild service you are purchasing. Not all parts can be repaired. If the part is not repairable, we will refund your payment and ship it back to you. If you send in an item that does not match the one in the description, we will contact you and try to rebuild it if requested. We recommend the following couriers when sending your unit to be rebuilt: DHL Express.

If I purchase this will it cure my fault?

Other faults on the vehicle may be the cause of your symptoms, even if the vehicles symptoms match those that we have set out on our common fault description. A full professional diagnostic check should be performed and all other possible causes eliminated first.

If a 'Buy Now' replacement unit is purchased due to misdiagnosis then we are unable to grant a full refund if the component is fitted to the vehicle, components fitted to the vehicle will in most cases require re-programming, re-testing & re-manufacturing after they are returned to us, therefore we are only able to grant a 50% refund under these circumstances.

If a ‘Get Yours Rebuilt’ service is purchased due to misdiagnosis then we will charge a testing fee plus return shipping if we test the unit and find that it is not faulty, then the remainder of the payment would be refunded to you.

IMPORTANT!If you are not sure that this part is the cause of the fault then we recommend that you do not go ahead with this purchase and instead seek further professional advice and diagnosis.