处理投诉的英语对话 |
您所在的位置:网站首页 › 英语客服对话怎么说 › 处理投诉的英语对话 |
客户服务的关键作用之一就是处理客户的投诉和问题。为了能够以非常专业的水平与客户打交道,大家必须学会常用的商务英语表达方式来应对客户投诉。下面小编为大家整理了处理投诉的英语对话,希望对大家有帮助。 处理投诉的英语对话 Making a Claim Green: There's something you could help me with. Smith: Please go ahead. Green: I ordered 10, 000 pairs of lady's shoes, but I received the same amount of men's beyond expectation. Smith: I'm awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company. Green: Can you do anything about the goods mistakenly shipped? Smith: We'll manage to send you the correct goods as quickly as possible. Green: How long should we wait for? I hope our clients can get them before the New Year's Day. Smith: We'll try our best to make sure that we ship the goods by the end of the month. Green: How about the wrong goods? Smith: If you could sell them at the spot price at your end, so much the better. Green: I'm afraid it's not an easy job. Because the design is not popular in China. But for the sake of friendship, we'll be glad to help you. Smith: Your offering help to sell the goods will be highly appreciated. 投诉 格林:有件事您得帮助我解决。 史密斯:请说。 格林:本来我订购的是10, 000双女式皮鞋,但是没想到收到的却是相同数目的男式皮鞋。 史密斯:真是太抱歉了,先生。刚才得到通知,我们公司某人填错了你们的订货单。我愿代表我公司向贵公司道歉。 格林:货物装错了,您看怎么办? 史密斯:我们将设法尽快把你方的订货运来。 格林:需要等多长时间?我希望我们的客户能在元旦前收到这批货。 史密斯:我方将尽力确保这批货在这月发出来。 格林:错发的货怎么办? 史密斯:如果你们能就地现价销掉,那是比较好的。 格林:恐怕这不是件轻而易举的工作。因为这种式样在中国不大受欢迎。不过如果你们可以削价,我们将乐于帮忙。 史密斯:贵方提供帮助销售这批货物,我们深表谢意。 处理投诉的英语情景对话-顾客投诉 I've got a complaint to make. 我有问题要投诉。 These aren't the things we ordered. 这些货不是我们要的。 Nearly all of them were broken. 几乎所有的货都坏了。 To be honest, I find this quite unsatisfactory. 老实说,我对这次供货很不满意。 处理投诉的英语情景对话-要求退货 I would like to return this dress. 我想退掉这件衣服。 Can I get a refund? 可以退款吗, 处理投诉的英语情景对话-商家回应 What is the problem? 有什么问题, Can I take your reference number, please? 请问您的发货号是多少, Do you have the receipt? 您有收据吗? We can replace them for you immediately. 我们会立即为您更换。 I can help you find the right size. 我可以帮您调换尺码。 Send them back to us, and we'll refund the full cost. 给我们送回来吧,我们将退还所有费用。 To show you our appreciation, we'll take 25% off your bill. 为表示我们的诚意,我们将免除您25%的账单金额。 处理投诉的英语情景对话-情景对话 对话场景:总台接到投诉电话后安抚顾客,表示立即退换商品,同时让出折扣平息顾客的怒气。 句型重点:投诉的说法,道歉,安慰。 Receptionist: This is Office Supplies, Mary speaking.How may I help you? Assistant: I'd like to make a complaint about a recent delivery. Receptionist:Can I take your reference number,please? Assistant: It's WK 9A5. Receptionist: And your name, please? Assistant: This is Jane calling, from ABC Publishing. Receptionist: And what is the problem, Jane? Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken. Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately. Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens again.I'm going to have to find another supplier. Receptionist: Again,my apologies. To show you our appreciation for your business, we'll take 25% off your bill. Assistant: Thank you. Receptionist: You're welcome. 接待员:办公用品公司,我是玛丽。您需要什么帮助吗? 助理:我想就近期的一次发货提出投诉。 接待员:能告诉我您的发货号吗? 助理:是WK 9A50 接待员:请问您的姓名是? 助理:我是ABC出版社的简。 接待员:有什么问题,简? 助理:今天我收到了为部门订购的灯泡,但几乎所有的灯泡都坏了。 接待员:非常抱歉。如果您能告诉我受损灯泡的数量,我们会立即为您更换。 助理:让我看看……有75个。老实说,我对这次供货很不满意。如果再次发生此类事情,我就得另找供货商了 接待员:我再次表示歉意。为表示我们对贵公司的感谢,我们将免除您25%的 账单金额。 助理:谢谢。 接待员:不用谢。 特别提醒:如果大家想要了解更多英语方面知识,或者想要深入学习英语的,可以扫以下二维码,定制沪江网校精品课程,高效实用的个性化学习方案,专属督导全程伴学 。 投诉是一门艺术!当我们在抱怨时,也应该尽可能保持礼貌。经营非常需要耐心,而处理顾客投诉更是需要耐心以上就是:处理投诉的英语情景对话,希望对大家有帮助。 相关热点: 西安外国语大学 |
今日新闻 |
推荐新闻 |
CopyRight 2018-2019 办公设备维修网 版权所有 豫ICP备15022753号-3 |