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酒店英语情景对话——客房投诉处理2
职业餐饮网 2017年05月10日
G: Guest
R: Receptionist
G: Good morning!
早上好!
R: Good morning, sir, how can I help you?
早上好,先生,有什么可以帮您?
G: Yes. I want to complain because the room next door is too noisy. The people in the next room have loud parties every night and I have not been able to sleep very well. Also, the hotel bed is very uncomfortable.
我想投诉,因为我隔壁房间太吵了,隔壁房的人每天晚上在那开派对,我根本没法睡,而且,床也不舒服。
R: I do apologize, sir, we have a group of guests here this week for a music festival.
非常抱歉先生,我们这周有很多客人是为音乐节而来的。
G: I understand, but the noise is unacceptable. If nothing is done, I will have to move.
我理解,但是我不能接受这么吵。如果没有解决,我就不住这了。
R: I am sorry for the trouble,sir. We will make those guests aware of our noise policy. Also I can offer you another room. May I have your name and room number?
我很抱歉给您造成的不便,先生。我会让那些客人了解我们酒店的噪音政策。并且,我可以为您提供另外一个房间。 可以告诉我您的名字和房间号吗?
G: John White. I stay in room 213.
John White,我住213房。
R: Thank you Mr. White, your new room is room 412 on the 4th floor, it is a king size bed with softer mattress. It should be more comfortable. You can move anytime by tonight. For your inconvenience, I would like to offer you a free buffet dinner in our hotel restaurant.
谢谢,White先生。房间412是您新的房间,在四楼。这是个大床房,床垫比较软,应该会比较舒服。您可以在今晚之前搬进去。为了弥补给您造成的不便,我想要提供给您一个我们酒店餐厅的免费的自助晚餐。
G: Well, thank you very much! Hopefully I will sleep better tonight.
好的,非常感谢。希望我今晚能够睡好点。 |
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