OPERATIONS运营

·          Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

贯彻餐饮的各项规章制管理并制的定相应的有效培训和监督，执行。

·          Recognizes good quality products and presentations.

确保餐厅的推陈出新

·          Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

提升餐厅的服务质量，并确保各个餐厅服务区的卫生养护。

·          Ensures compliance with food handling and sanitation standards.

贯彻执行食品卫生标准

·          Ensures compliance with all local, state and federal (OSHA, ASI, Health Department) regulations.

贯彻执行本地政府的各项食品，卫生要求。

·          Manages beverage purchasing and control procedures and ensures staff is trained accordingly.

管理酒水采购和成本控制流程并强化员工的培训。

·          Works with the Chef and Restaurant Managers to develop promotions, food and wine pairings, menu items and presentations.

加强与厨师长的沟通，制定美食节计划，酒水和食品菜单的种类和展示。

·          Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.

协调厨师和经理，一起推动员工的食品的培训讲解，其中包括：成分，方法和口味。

·          Ensures food, beverage, china, glass and silver inventory levels are kept in accordance to corporate guidelines and storerooms are cleaned and maintained.

确保足够的食品，酒水，瓷器，玻璃制品，银器等数量能够合理，干净的储藏。

·          Oversees the booking and manages service of restaurant parties, special events and room service hospitality suites.

监察餐厅服务的预定管理，特别是大型会议，娱乐预定。

·          Programs the point of sale system.

规划营销系统的管理

·          Understands and communicates to staff the operating and maintenance procedures of all departmental equipment.

与员工保持良好的沟通，了解和掌握运营和维护系统的使用和养护情况。

·          Coordinates with the Engineering department and manages an effective restaurant repair and maintenance program.

协调工程部，有效的加强各个餐厅的保养和维修

·          Ensures uniforms are properly inventoried and maintained.

确保制服干净，整洁并齐全。

·          Trains managers and associates in accident prevention and ensures all associates understand and comply with loss prevention policies to prevent accidents and control costs.

加强经理和员工的安全防御培训，从而最小化的减少事故，和降低成本。

·          Effectively investigates reports and follows-up on associate and guest accidents.

负责调查了解，报告和跟进员工和客人的事故情况

·          Successfully integrates objectives, opportunities and resources to achieve business goals.

整合有限的资源，结合实际情况，发觉机会，实现最大化的经营目标。

·          Maintains a three year vision for outlets and ensures that all short term goals align with these long term objectives.

根据部门的3年前景目标，引领和确保各个部门的短期目标顺利实现。

HUMAN RESOURCES人力资源

·          Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

结合运营的需要，筛选和招聘有良好技能的全职和兼职员工

·          Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

贯彻执行制定新员工的入职培训，并有效地结合到工作当中。

·          Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate.

充分的使用现有的培训工具，结合员工的实际情况给予完全的培训。

·          Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

根据不同的岗位职责，对不同的员工进行有针对性的讲解和监督

·          Conducts hourly associate performance appraisals according to Standard Operating Procedures.

根据部门的标准服务流程，定期的对员工进行有效地的评估

·          Administers the performance appraisal process for direct report managers.  Develops business goals and creates appropriate development plans.  Assists associates based on their individual strengths, development needs, career aspirations and abilities.

反馈有效地评估给个部门经理，结合经营目标，制定有效地合理计划。帮助员工，扬长避短。

·          Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

建立良好的沟通渠道，从而确保所有的员工行动统一， 步调一致。

·          Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.  Ensures associates are treated fairly and equitably.  Constantly strives to improve associate retention.  Brings issues to the attention of Human Resources as necessary.

良好的交流，充分利用万豪的开门政策来了解员工的满意度， 从而发现他们的困难和问题，让他们感到公正，清晰。坚持不懈的提高员工的积极性。传递他们的问题和困难给人事部。

·          Manages associate progressive discipline procedures for areas of responsibility.  Ensures hotel policies are administered fairly and consistently.  Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

管理和监察员工的奖惩制度，确保酒店的各项政策落实到位，确保各项规章制度严格按照SOP& LSOP 的要求编写和执行。

·          Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility.  Maintains an on-going associate recognition program.

传递良好的内部信息交流，确保员工都能从中受益，并保持良好的持续发展。

·          Ensures self and direct report managers attend appropriate core training classes.

确保能够定期的出席和参加部门的核心培训课程。

Sales and Revenue Management  营销管理

·          Implements new concepts and promotions for the restaurant outlets, Bar/Lounge and Room Service.

贯彻执行各个部门的各项营销计划，其中包括：餐厅，大堂吧和送餐部。

·          Develops and critiques marketing plan for each outlet.

对各个餐厅的市场营销计划做出合理化的建议

·          Attends scheduled projection meetings to anticipate long term planning needs.

参加酒店的营销会议，遇见长期的计划需求。

·          Maximizes revenue opportunities through competitive pricing of food & beverage products and services.

通过最具竞争力的价格和优质服务，获取最大化的利益。

·          Benchmarks the competition and is aware of competitive promotions and strategies.

针对我们的市场，掌握和了解竞争对手的优势和相关的营销计划。

·          Develops and implements incentive programs for staff to maximize revenue and encourage goal attainment for all areas.

制定和执行合理化的奖励机制，最大化的提高受益，确保目标的实现。

·          Monitors actual and projected sales on a daily basis.  Reviews meal period covers, room capture ratios and average check to ensure revenue goals are met or exceeded.  Identifies and addresses opportunities as needed.

监控和了解每天的销售情况，了解每餐的人数，入住率，人均消费，从而确保实现经营目标。论证和挖掘潜在的机会。

Financial Management财务管理

·          Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

对管辖运营区域的预算，成本和工资做已评估。

·          Utilizes the Labour Management System to effectively schedule to business demands and for tracking of associate time and attendance.  Monitors and manages the payroll function.

充分的利用人员源管理系统，结合经营的实际情况，对员工的出勤做出合理化的安排。

·          Manages department's controllable expenses to achieve or exceed budgeted goals.

加强对餐厅各项花费的严格管理，从而确保成本的降低。

·          Participates in the development of department's capital expenditure goals; manages projects as needed.

对部门的固定成本花费进行严格大的控制，并制定相应的计划。

·          Participates in the budgeting process for areas of responsibility.

严格执行和监督各个使用部门的成本支出。

·          Prepares weekly and period end P&L critiques.

每周对各个部门做出损益评估。

·          Understands the impact of department's operation on the overall hotel financial goals; educates staff on details as appropriate.

了解部门的收入情况所占酒店的收入比例，同时并传递给员工。

·          Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service associates.

确保所有的餐厅和大堂吧，送餐部的收银和酒水符合和遵守酒店的规章制度要求。