When you run the Support and Recovery Assistant to identify or diagnose a particular issue, the tool records anonymous information (Telemetry) about the actions and analysis that are performed by the tool when a scenario is run. Microsoft uses the telemetry data to improve customer experiences and to monitor the health of the application. The amount of telemetry data collected differs with different scenarios.

A copy of the telemetry information is saved in a local log file created by the Support and Recovery Assistant. To view the log file, follow these steps:

Telemetry data is collected and uploaded to the uploadlogs folder in the Local Disk ( C: ). To access this folder, use one of the following methods:

Open the Run Command window ( Windows logo key + R ,) and run the %localappdata%\saralogs\uploadlogs command as follows:

In File Explorer, type C:\Users\\AppData\Local\saralogs\uploadlogs and press Enter as follows:

Note:  is your Windows profile name in the system.

To view the information about a log file, double-click and open the file. For each scenario, a separate log file will be created and uploaded as the SaraTelemetry_.log format.

The log files include comprehensive information such as SessionID, TimeStamp, and Office applications on the affected system. The collected information is completely anonymous, and it does not trace back to you in any form. The following is the definition of some fields that are collected as part of the telemetry data:

User GUID : A random GUID that is stored in the Support and Recovery Assistant settings. It may be used to identify usage trends of the Office application while keeping the data anonymous.

Client launch ID : A random GUID that is generated when the application is running.

Tenant ID : Represent the Office 365 Tenant information about the organization that is associated with this ID.