We may collect a variety of Personal Information from or about you or your devices from various sources, as described below. Where required by applicable law, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. 

A. Personal Information You Provide to Us

When you register for or use the Platform, we may collect Personal Information about you and we may link this Personal Information with other Personal Information about you. You may provide us with Personal Information in various ways on the Platform: 

Registration and Account Information. If you sign up for a Platform account , we will ask you to provide your email address and birth date, and allow you to create a username and password. In the future, we may ask that you provide additional information that we will associate with your account in order to protect the security of your account, enable certain account features, or ensure VRChat complies with legal requirements., 

Payment and Billing Information. If you choose to: (i) access or use parts of the Platform that require payments or fees, (ii) purchase a subscription that provides you access to extra features on the Platform, or (iii) become a Seller and request payout for VRChat Credits, you may be required to provide Personal Information to third parties such as gaming platforms (e.g., Steam and Meta) and VRC Creator Economy partners (e.g., Tilia). Those third parties may send your Personal Information to payment processors who will process transactions on our behalf and to VRChat so we can verify your payment and provide you with any applicable featrures or benefits. We may also collect and retain Personal Information relating to the transactions you conduct on the Platform, such as purchasing for Seller Content or paid-only roles within groups using VRChat Credits.

User Communications. If you contact us directly, we may collect additional information about you. For example, if you contact us with an inquiry or to receive customer support, we will ask that you provide your name and email address. We will also collect the contents of the message you send and other information you choose to provide. 

Informational Emails, Marketing, and Newsletters. If you sign up to receive informational or marketing email from us, then we will collect Personal Information from you, such as your first and last name, email address, and your areas of interest. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve the Platform. 

Job Application Materials. If you apply for a job with us directly, you may provide us with your resume, full name, and contact details (including your mailing address, email address, and phone number), and any other information that you choose to provide to us. If you apply for a job with us through a third-party platform (such as LinkedIn or Lever), we will collect the information you make available to us through such a third-party platform. 

B. Personal Information We Collect When You Use the Platform 

Usage Information. We may collect or infer Personal Information about you based on how you use and interact with the Platform. For example, we may create a profile associated with your account that will allow us to apply your previously expressed preferences and settings to any “world” or “instance” that you join. 

In-Platform Communications. When using the Platform, including participation in different “worlds” or “instances,” you may disclose Personal Information to us and to other users of the Platform. This may occur when you engage in conversations, chats, or other user-to-user interactions. We may collect and use this information to the extent permitted by law.  

Movement Information. When accessing the Platform through a VR Client, we may collect information about the physical movements of your fingers, hands, head, and other parts of your body depending on the equipment that you use. Please note that we will only receive Movement Information from devices or services that you choose to use or enable in conjunction with the Platform. 

Eye Movement Information. If the eye tracking feature is enabled, we may collect information about the location and movement of your eyes. For clarity, we only receive data about the relative position and movement of your eyes from your headset or other hardware; we do not collect or scan your retinas or eyes to gather this information. 

C. Information Collected via Automated Means  

Location Information. We may use your IP address to obtain general information about the physical location from which you are connecting to the Internet. We do not collect any precise geolocation data from your devices or otherwise. 

Cookies and Similar Technologies. Please see Section 3, below, for details about how we use cookies and similar technologies.  

D. Personal Information We Receive from Third Parties

Our Partners. We may receive Personal Information about you from third parties such as analytics services, vendors providing additional information on your IP address (for example, approximate location), gaming infrastructure and platform providers, social networks, and advertisers. Such additional information includes additional IP address information, information about your device, and connected social media account details. We may combine this information with other Personal Information we have about you. 

Fraud Prevention & Anti-Cheat Information. We aim to provide users with a positive user experience on the Platform by minimizing abuse of VRChat or other users on the Platform. We strictly enforce prohibitions against cheating, hacking, account stealing and any other unauthorized or fraudulent activity on the Platform. We use a variety of anti-cheat and fraud prevention technologies to help us identify and prevent malicious activity. These services may collect and analyze data about your device and the software on your computer to detect cheating and misuse of the Platform. For example, these services may monitor your gameplay and device’s RAM, processes, communications, and file storage and otherwise detect the use of “modified clients.” One such service we use is Easy Anti-Cheat from Epic Games, Inc.