这样做不仅可以建立一个自信心十足的形象，而且可以展现出你对他人的尊重，更重要的是你有机会可以引导双方之间的对话。

3. 从关于当前环境，情况，天气，交通，住宿等等的陈述或问题开始，同时恭维也是开始对话的好方法。

例如，如果你想以天气来开展对话，你可以说：

"Looks like rain is in the forecast."

"What a beautiful day today!"

“The weather in Guangzhou has kept changing recently.”

或者如果你想谈论对方的住宿，你可以说：

“Which hotel are you staying at?”

“A few other clients have also stayed there. They said it was quite nice.”

4. 做好功课，准备充足。阅读报纸和新闻杂志，了解世界正在发生哪些事，准备好对方感兴趣的话题或经历。

你可以事前对对方的情况做一定的资料收集，以便在对话中可以由此切入。有时，对方身上一些细微的东西也可以作为话题，比如，如果你看到一个人的名字徽章，上面写着，他来自洛杉矶，那你就可以说：

“Los Angeles—I heard that’s a great city! I can’t wait to pay a visit!”

如果你看到客户的办公桌上有一幅家人一起坐邮轮出游的照片，你可以说：

“Where did you go on vacation？And how was it?”

甚至，如果他的电话铃声是一首你很熟悉的歌曲，你还可以说：

“Is that Coldplay? I saw them in concert a few years back. What a show!”

5. 多关注对方，少关注自己。这会帮助你减少自我意识，并使其他人感到被重视。在和客户见面之前，你可以上领英搜集客户的基本信息，包括个人信息和职业信息，这样你就可以把更多的注意力放在客户身上。

比如，你可以谈论客户的家乡或者客户公司所在的位置：

“I went to Chicago a few years ago. I like it a lot.”

“I saw your headquarters are located in Dallas, Texas. My sister lives in Dallas.”

“Oh, you’re from Colorado? I heard there are some great places to ski there.”

又或者，你可以谈论对方的大学：

“So you’re a University of Michigan alumna? Did you see that football game last night?”

“You went to the University of Texas? My sister went to Rice University in Houston, but she used to always drive over to Austin for the weekends.”

6. 聆听。控制内部和外部的干扰，保持专注，小心走神。真正，认真地听取他人的意见是对他人的最高赞美。

无论任何时候，你都应该展示出你对对话的兴趣。这是闲聊和任何商务洽谈的金科玉律，如果你不感兴趣，对方同样也不会有兴趣，要在对话中和客户保持互动，你应该多问客户问题，认真聆听，比如你可以说：

“If you are interested in the Chinese country, I strongly recommend you to visit the Imperial Palace in Beijing.”

“How long have you been in this industry? You look like an expert!”

“Maybe you can bring your family next time to China and try to visit Guilin, my hometown. ”

7. 将你的语气保持在一个轻松积极的调子上，直到你找到一个双方都感兴趣的话题。

8. 讨论电影，戏剧，体育，书籍，电影，食物，旅行和业余爱好等一般兴趣主题。这样你就可以建立一个平易近人的，友好的形象。

“You like Cantonese restaurant ? I love it too. In fact, there’s a great Cantonese restaurant downtown.”

“Are you a sports fan? That basketball game yesterday had me glued to my seat. Wasn’t that a great save at the very end?”

9. 开口之前先想清楚。开口前的思考能让你看起来很体贴，也能帮助你避免失礼，或者避免说出一些本不该说的话。

10. 闲聊一般持续5-10分钟为好，在闲聊结束，进入正式洽谈之前，你可以说：

“It's great to hear the team is doing well and had a nice weekend. Moving on to the agenda for the day, we will be discussing TOPIC. ”

最后，我想给大家一个小提示，如果你和对方不是很熟悉，以下的这些话题应该尽量避免触及：

1、你的健康或者饮食习惯

2、私人话题

3、八卦话题

4、低俗的笑话

当你不了解参与会谈的其他人的时候，不要讨论有争议性的话题，比如政治和宗教。

11. 附展会场景常用英文语句手册。

It’s an honor to meet.

很荣幸认识你

Nice to meet you .

很高兴认识你

How do I address you?

如何称呼您？

May I have your business card please?

要以给我一张名片吗？

How do I pronounce your name?

你的名字怎么读？

Let me introduce you to Mrs. Qiu Sales Supervisor of our company.

让我介绍你认识，这是我们的主管，邱小姐

It’s going to be the pride of our company.

这将是本公司的荣幸

Excuse me for interrupting you.

请原谅我打扰你

I’m sorry to disturb you.

对不起打扰你一下

Excuse me a moment.

对不起，失陪一下

Excuse me. I’ll be right back.

对不起，我马上回来

I would like to ask you a favor.

我可以提出一个要求吗？

Would you let me know your fax number?

可以告诉我您的传真机号码吗？

I could not catch your question. Could you repeat it, please?

我没听清楚你们的问题，你能重复一次吗？

What line of business are you in?

你做哪一行？

No wonder you're so experienced.

怪不得你这么有经验

I'd like to recommend our new product.

我们想推荐我们新的产品

This is our most recently developed product.

这是我们最近开发的产品

That sounds like the product we had in mind.

那种产品好像就是我们所想要的

I'm sure you'll be pleased with this product.

我敢保证你会喜欢这种产品的

I'm really positive that this product has all the features you want.

我确信这种产品有各种你所要的款式

I strongly recommend this product.

我强力推荐这种产品

If I were you, I'd choose this product.

如果我是你，我就选择这种产品

We've already had a big demand for this product.

这种产品我们已有很大的需要求量

This product is doing very well in foreign countries.

这种产品在国外很畅销

They've met with great favor home and abroad.

这些产品在国内外很受欢迎

I don't think you'll have any difficulty in pushing sales.

我认为你推销时不会有任何困难

How about feed-back from your retailers and consumers?

你们的零售商和消费者的反映怎样？

This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.

这是价格表，但只供参考。是否有你特别感兴趣的商品？

Our product is competitive in the international market.

我们的产品在国际市场上具有竞争力

Let's move on to what makes our product sell so well.

让我来说明是什么原因使我们的产品销售得那么好

Let me tell you about our product.

关于产品一事让我向你说明

Good. That's just what we want to hear.

很好，那正是我们想要听的

Our product is lower priced than the competition.

我们产品价格低廉，具有竞争力

Our service, so far, has been very well-received by our customers .

到目前为止，顾客对我们的服务质量评价甚高

Certainly. And we also have test results that we're sure you'd be interested to read.

当然，同时我们也有测试结果，我们相信你们会有兴趣看的

If you are interested, I will prepare a list of them.

如果您感兴趣的话，我可以列表让你参考

We regret that the goods you inquire about are not available.

很遗憾，你们所询货物目前无货

Do you have specific request for packing? Here are the samples of packing available now, you may have a look.

你们对包装有什么特别要求吗？这是我们目前用的包装样品，你可以看下

I wonder if you have found that our specifications meet your requirements. I’m sure the prices we submitted are competitive.

不知道您认为我们的规格是否符合你的要求？我敢肯定我们的价格是非常有竞争力的

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