We don’t want to see you leave, but if you have to, we’ve made it easy for you to cancel your Membership and come back to us whenever you want.

I want to cancel a Cinema, Entertainment, hayu or Sports Month Membership

Step 1: Select My Account and then My Membership. You might need to enter your username and password.Step 2: Select Cancel next to the Membership you don’t want any more and follow the onscreen steps.Step 3: Once your Membership is cancelled, you’ll see the confirmation message below, and get a confirmation email within three hours.You’ll be able to keep watching until the date your next payment is due.

I want to cancel a Sports Day Membership

You can only cancel a Day Membership that has been bought in the last 14 days and not activated. To cancel a Day Membership you’ll need to contact us, and speak to one of our advisors.

If you’re an Apple TV customer without a NOW account, you’ll need to go to Apple to cancel your Sports Membership.

I want to cancel more than one Membership or account

If you have any other Membership on your account you’ll need to cancel each of them individually. If you have more than one NOW account, you’ll need to sign in to each account to cancel any Membership you no longer want to use.

I want to cancel NOW Broadband

If you want to find out more about cancelling your NOW Broadband, click here.