Unless the item is faulty, you should return it within 28 days of receiving your order. Please contact our customer service team to arrange your return. Please note that you should contact us within 14 days of receiving your order to request a return. You can contact us by logging into your account or by calling us on 01618 131 485. (Business hours: Monday to Friday 8:00 am to 8:00 pm London time, Saturday: 9:00 am to 4:00 pm, closed on Sunday).

We will need to know your order number, the item you wish to return and the reason for the return. Once these details have been received, we will provide you with a unique Return Authorization Number and all necessary information to arrange your return. After receiving this number, you have 14 days to return your item to us.

Please return the product in its original packaging, pack the product securely and ensure the returns form is included with the package.

For all international returns, it is your responsibility to select a reasonable courier service for your package to ensure the value of your item is protected. We recommend that you retain all courier tracking numbers. Unfortunately, we cannot be held responsible if the item is unsuccessfully returned or returned to our warehouse.

If you request a replacement item and the item is not in stock, we will issue a refund to the original account from which you purchased the product.

Please note that all unwanted items must be returned in their original condition with all tags intact.

We will not accept returns or offer exchanges for jewelry or swimwear underwear if the hygiene label has been removed or the original packaging has been opened.

Please note that if the package is damaged when you receive the product, we recommend that you reject it. After the returned package is received at the warehouse, we will resend the product for you (if the product is still in stock).