LiveRamp正在招聘Customer Success Manager (中国 上海市 上海市) |
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LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. Responsibilities Work closely with Product, Sales, Technology and Finance to ensure a seamless project delivery and good customer experienceProactively lead strategic account planning process with executive stakeholders from the customer teams that develop mutual performance objectives, targets, and critical milestonesMeet targets and goals for profitable contract renewals, client referrals, service adoptions, and growth objectives in assigned accountsEstablish productive, professional relationships with key client personnelBe the expert on all aspects of the relationship with the customerRoutinely assess, clarify, and validate customer needs, as well as lead solution development efforts that best address those needsAchieve customer objectives as defined by client’s management teamComplete customer account plans while maintaining customer satisfaction ratings that meet company standardsDevelop program solutions that expand and deepen these relationshipsQualifications Minimum 5+ years of strategic B2B sales, account management experience across the adtech and martech industriesUnderstanding and previous work experience with similar platforms such as JD.com and their ecosystem(s)Experience in managing relationships with medium-large clients ($500,000 - $1,000,000 deal size)Experience navigating complex organizational environmentsKnowledge of Google Analytics and project management solutionsAbility to identify and communicate with multiple constituencies and decision-makersProven experience engaging clients through professional investigative techniques to understand clients’ needs, discover new opportunities, and overcome challengesMust be hands on, resilient and have a strong attention to detailType S(tartup) personality: driven and resilient while down to earth; hungry for success and not afraid to try and fail; While being humble and also fun to work with!More About Us LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. |
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