Solved: How to download HP audio switch and the B & O app? |
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Hi @Qwobble,
I reviewed the post. Welcome back and your time and patience are greatly appreciated. As @sandytechy20 is out for the day, I am taking over from here. You've displayed commendable patience, great enthusiasm and immense technical skills to try and resolve the issue. Kudos to you for that.
Please check this link: http://hp.care/2CPem2t to download the Bang and Olufsen app. It is authored by a reputed forum expert and is accepted as a solution.
This link: http://hp.care/2geNq1Q shows how to work with the Bang and Olufsen app. Now check if the issue gets resolved.
If it continues then perform these steps: Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device. Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.care/2CQHwyp then download the earlier version of the Realtek drivers. Realtek High-Definition (HD) Audio Driver (Windows 10 v1703) 6.0.1.8184 Rev.A 276.2 MB Jul 12, 2017 Now check for issue resolution.
If the issue continues, then contact HP phone support for further assistance as it might require an interaction in real time to assist you further.
HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right. Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Once completed click the 'Show Options' icon on the bottom right. Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.They will be happy to assist you immediately. If the unit is under warranty, the manufacturer’s warranty should take care of it for you.
Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care and have a blessed week ahead. Cheers!
DavidSMP I am an HP Employee View solution in original post |
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