Thank you for contacting Axure. I have looked at your logs at can see 2 different error messages; The first one; “Message: HRESULT: [0x80070008], Module: [Unknown], ApiCode: [Unknown/Unknown], Message: Insufficient memory resources to process this command.” As a step for troubleshooting, please can you try deleting the Local Application Settings for Axure RP 9. To do this, navigate to the path; C:\Users%USERNAME%\AppData\Local\Axure and delete the Axure-9-0 folder as well as settings.9.0.bin. Now go type “regedit” into the Windows search bar and open the Registry Editor. Go to Computer\HKEY_CURRENT_USER\Software\Axure and right-click the RP9 folder, and delete this folder. Do not click on any other items in the registry editor. Please also check in the Windows Device Manager that the Display Drivers are updated to the latest compatible version on the machine.
Once this is done, please try to launch Axure RP again. The folder will be recreated by RP the next time it starts. The second error message; “Message: The font ‘Segoe UI’ does not support the style ‘Regular’.” implies that there is a corrupt font on >your computer that is interfering with Axure RP. Please try following the instructions from “Method 1” in the article below, then restart your >computer and try opening Axure RP again. https://thegeekpage.com/fix-corrupted-fonts-on-windows-10/ Please let us know how this works for you so that we can determine the next course of action.
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